Shipping and delivery
RADA Networks ships from its own stock in the Netherlands. Small products go by parcel; floor-standing cabinets go on a pallet. Here is exactly what to expect.
Delivery area
We deliver to the Netherlands, Belgium and Luxembourg (pallet deliveries to the Wadden Islands on request). Delivery to another EU country? E-mail us your address and we will send you a shipping rate.
Shipping costs
Our shipping rates per product and destination. Amounts including VAT; excluding VAT in brackets.
| Product | Destination | Shipping costs | Free from |
|---|---|---|---|
| Server cabinets (free-standing, incl. mini cabinets) | Netherlands | € 36.30 (€ 30.00 excl. VAT) | € 484 (€ 400 excl. VAT) |
| Wall-mounted cabinets | Netherlands | € 9.62 (€ 7.95 excl. VAT) | € 302.50 (€ 250 excl. VAT) |
| Accessories | Netherlands | € 9.62 (€ 7.95 excl. VAT) | € 302.50 (€ 250 excl. VAT) |
| Server cabinets (free-standing) | Belgium | € 78.65 (€ 65.00 excl. VAT) | – |
| Wall-mounted cabinets and accessories | Belgium | € 15.67 (€ 12.95 excl. VAT) | – |
| Server cabinets (free-standing) | Luxembourg | € 133.10 (€ 110.00 excl. VAT) | – |
| Wall-mounted cabinets and accessories | Luxembourg | € 18.09 (€ 14.95 excl. VAT) | – |
You pay shipping once per order, based on the largest product in your order. Above the threshold we ship free of charge within the Netherlands. The exact amount is always shown in the basket before you pay.
Delivery time
- In stock: we ship within 1 to 2 business days after your payment has been received.
- Parcel shipment: delivered 1 to 2 business days after shipping.
- Pallet shipment: delivered 2 to 5 business days after shipping; the carrier arranges a delivery appointment with you.
- Not in stock: the expected delivery time is stated on the product page. We import our cabinets by container, so back-orders may take several weeks. If no delivery time is stated, we deliver within 30 days at the latest.
If a delivery is unexpectedly delayed, we let you know. If we do not deliver within the agreed period, you may give us a reasonable additional period; if we still fail to deliver, you may cancel the order free of charge and we refund everything within 14 days.
Parcel shipments
Accessories, cables and small wall-mounted cabinets are shipped as parcels with carriers such as PostNL, DHL, DPD, GLS or UPS. You receive a track-and-trace code by e-mail. If you are not at home, the parcel is delivered to a nearby collection point.
Pallet shipments (floor-standing cabinets)
Floor-standing server and network cabinets are delivered assembled, securely packed on a pallet. This is how it works:
How pallet delivery works
Free-standing cabinets arrive assembled and securely fixed to a pallet.
Delivery appointment
The carrier calls or emails beforehand to agree a convenient delivery time.
Tail-lift kerbside delivery
The driver unloads with the tail lift and places the pallet at the kerbside.
First door, ground floor
To the first accessible exterior door. No indoor carrying or delivery to upper floors.
- Delivery appointment: the carrier calls or e-mails you to agree a delivery day. Make sure the telephone number and e-mail address on your order are correct.
- To the door: the driver unloads the pallet with a tail lift and pallet truck at the kerbside or up to the first door on the ground floor. Carrying inside, taking it to an upper floor or unpacking is not included.
- Accessibility: the address must be accessible to a truck (no access restrictions, sufficient clearance height, no unpaved ground). In doubt? Mention it with your order and we will discuss it beforehand.
- Presence: someone must be present to take receipt of the shipment and sign for it.
- Not at home on the agreed day? The carrier charges the actual cost of a new delivery attempt, which we pass on to you.
Check your shipment on delivery
On delivery, check that the number of packages is correct and that the packaging is undamaged. If you see damage, note it on the driver's proof of delivery and take photographs. Then report the damage as soon as possible via our RMA form or by e-mail to info@radanetworks.com, with your order number and photographs, preferably within 2 business days. This allows us to recover the damage from the carrier and help you quickly. If you forget, you keep your statutory rights as a consumer, but it makes handling more difficult.
Assembled or flat-pack?
Every product page states whether a product is delivered assembled or as a flat-pack kit. Kits come with clear assembly instructions.
Collection
Collection is not possible; our stock is held at our logistics centre and is delivered only.
Browse our range
Server cabinets, wall-mounted cabinets, mini cabinets and accessories, delivered from stock.