Ordering and payment

Ordering from RADA Networks takes a few minutes. Here is how it works, how you pay and what happens next.

How to order

1. Choose your cabinet or accessory. Note that the dimensions on the product page are external dimensions; the usable mounting depth is roughly 10 cm less. Not sure about the right size? See our Knowledge centre or give us a call.
2. Add the product to your basket and go to checkout. You can check out with or without an account.
3. Enter your details and choose a payment method. Shipping costs are shown in the basket before you pay; all rates and free-shipping thresholds are listed under Shipping and delivery.
4. You immediately receive an acknowledgement of receipt. Within 3 business days at the latest (usually the same day) we send the order confirmation; from that moment your order is final and we start shipping. In between we check stock and details.

How is the agreement concluded?

Before you confirm your order you see an overview in which you can still correct input errors. With the “Order and pay” button you place an order with an obligation to pay. The agreement is concluded when we send you the order confirmation. We archive the agreement; with an account you can always find your orders and the version of the terms and conditions that applied. The agreement is concluded in English or Dutch.

Prices

Prices are shown both excluding and including VAT. For consumers the price including VAT applies; business customers work with the price excluding VAT. Obvious pricing errors are not binding; if something has gone wrong with a price we always contact you first.

Payment methods

• iDEAL
• Bancontact
• Credit card (Visa, Mastercard)
• PayPal
• SEPA bank transfer (payment in advance; we ship once your payment has been received)

Payments are processed in the secure environment of our payment partner Mollie. We never see or store your card or bank details. We do not charge extra for payment unless this is stated for a specific payment method at checkout.

Discount codes

Enter a discount code in the basket. One code per order; codes cannot be exchanged for cash or combined with other promotions unless stated otherwise.

Invoice

You receive your invoice by e-mail as soon as your order is shipped. If you have an account, all invoices are also available under My Account.

Changing or cancelling an order

Want to change or cancel something? E-mail us as soon as possible with your order number. As long as your order has not been shipped, we arrange this free of charge. If the order is already on its way, the normal return procedure applies (see Returns and complaints).

Ordering for a business?

Companies, installers and IT service providers can order on account and benefit from volume pricing. Read more under Business ordering and payment or request a quotation.

Questions?

Call us on business days between 08:00 and 17:00 (CET) on +31 (0)6 51 42 99 99, e-mail info@radanetworks.com or use our contact page. We respond within 1 business day.