Returns and complaints run through the RMA form; without an RMA number we cannot accept a shipment.

Returns

Business customers have no statutory right of withdrawal. Ordered the wrong item? Contact us; for standard stock items we may accept a return by arrangement under these conditions:

Business returns via RMABusiness returns via RMA1Request an RMAwithin 14 daysof delivery2AssessmentRMA number andreturn address3Return carriage paidunused, complete,on a pallet4Inspectionon receipt atthe warehouse5Credit note25% inspection andadministration fee

Report a return or complaint

The RMA form gives you an RMA number within a minute and lets you track the handling online.

  • You notify the return within 14 days of delivery via the RMA form and receive a return number from us. Track it via RMA status. Without an RMA number we cannot accept a shipment.
  • The products are unused, not assembled, undamaged and complete, in the original, undamaged packaging.
  • You return the products carriage paid and properly packed (cabinets on a pallet) to the return address we specify; the transport risk is yours.
  • For inspection, repackaging and administration we charge 25% of the invoice value, with a minimum of € 50. A credit note follows after receipt and inspection.

Products ordered, configured or manufactured specifically and non-stock items are not taken back.

Warranty

We give business customers a 12-month warranty on material and manufacturing defects. The warranty comprises, at our option, repair, supply of replacement parts, replacement or credit. If the manufacturer provides a longer warranty, we help you settle it. The warranty does not apply in the event of normal wear and tear, incorrect assembly or installation, overloading, use in an unsuitable environment, own modifications or damage after delivery.

Reporting complaints

  1. Report the complaint via the RMA form with your order number, a description and photographs or video. Transport damage and shortages within 2 business days of delivery (and noted on the proof of delivery), other visible defects within 5 business days, hidden defects within 5 business days of discovery and no later than 12 months after delivery.
  2. We respond within 14 days, usually sooner.
  3. Do not send anything back without our instruction; we first assess the complaint on the basis of your photographs and then schedule repair, replacement or collection.

A complaint does not suspend your payment obligation. The full arrangement is set out in our General Terms and Conditions, Part C.